Neurominds terms, conditions and GDPR
NeuroMinds Terms & Conditions
The Terms and Conditions of trade of Neurominds Ltd (hereafter called the Company) are contained herein. Quotations are made and orders accepted subject to these Terms and Conditions. If any document placing an order on the Company includes or refers to other terms or conditions of contract then these shall not apply unless agreed in writing by the Company. No addition to or variation of these conditions will bind the Company unless it is specifically agreed in writing signed by a Director, the Secretary or Manager of the Company.
These terms and conditions will form the basis of all contracts with the Company, unless otherwise specified in writing by the Company.
All reservations should be confirmed by the client to the Company in writing, and accompanied by an official purchase order or purchase order number.
These Terms and conditions are correct at the date shown above but the Company Reserves the right to vary them without notice. An updated copy if applicable will be supplied to the Client/Delegate (hereafter referred to as the Client or Delegate).
TRAINING COURSES – DELEGATES’ REQUIREMENTS AND RESPONSIBILITIES
Where the training being provided is other than theoretical, delegates must provide their own equipment as per the pre-requisites for the course. Hardwearing work clothing is most appropriate for plant training, etc.
Delegates must be physically and mentally fit to withstand the rigours of training. If there are any doubts relating to the physical or mental fitness of delegates to undertake training, reference should be made to a G.P. The onus is entirely with the delegate to ensure his or her physical and mental fitness to undergo training and the Company cannot and will not accept any responsibility in this regard.
Equipment must not be removed from the training environment. Any damage caused by wilful misuse or misconduct will be invoiced to the client.
Certificates are awarded at the discretion of the trainer and only to those delegates who successfully complete the training. Certificates are NOT issued purely for attendance unless otherwise agreed prior to the course being carried out and in which case the certificates will be worded accordingly.
Delegates are required to be punctual on each day and after breaks, respect the confidentiality of the Company and all other course Delegates and to act in a way that does not cause harm or offence to others.
Consumption of alcohol is not permitted during training, nor should it be consumed immediately prior to training. If there is any evidence of such trainers are obliged to refuse to train the delegates.
CLIENT SUPPLIED INFORMATION
Should any information or data supplied to the Company for the preparation of the quotation prove to be insufficient or inaccurate the Company reserves the right to amend the quotation to cover any cost difference.
Unless otherwise indicated written quotations remain firm for 30 days. The Company reserves the right to vary its standard prices, and its products and services, which will be supplied at the Company’s prices applicable at the time of delivery.
All prices are subject to Value Added Tax if applicable at the appropriate rate ruling from time to time.
If a deposit payment has been agreed in advance, a non-refundable deposit amount applied at the discretion of the company and agreed with the client will be required to secure a place on the requested course at the time of booking as per the booking request confirmed in writing and submitted by the Client.
If a deposit has been paid by the client then the remaining balance will be divided into four equal consecutive monthly payments, due to commence the month following the receipt of the deposit.
All course cost owed to the Company by the Client must be paid in full six weeks prior to the first day of their booked course commencing.
If no deposit is paid then an invoice for the full amount will be sent by the Company to the Client and must be paid within 14 days of the issuing of the invoice.
Course fees for all public courses (or a module of a public course) must be paid six weeks in advance of the start date. Payment may be made at the time of booking or immediately on receipt of invoice by cheque, BACS transfer or Credit Card. Please note that credit card payments will be subject to a handling fee at a rate of 1.75%.
For customers with approved credit accounts, invoices should be paid within 30 days from the date of invoice or 30 days in advance of the start date for public courses. The Company reserves the right to charge interest at the rate of 4% per annum over National Westminster Bank base rate on the invoice price from the due date until the date the Company is in receipt of funds. The Client shall not be entitled to make any deduction from price in respect of any set-off or counterclaim.
The company reserves the right to re-allocate the course places to other delegates on the waiting list, if the fees are not paid on time.
HEALTH AND SAFETY
The Client shall use his best endeavours to ensure that any premises in which the Company’s employees servants or agents may have to work are safe and without risk for them. All known risks must be clearly identified and marked by the Client.
CANCELLATION AND POSTPONEMENT
In case of a client cancelling their participation on a course, the Company reserves the right to charge a cancellation fee in respect of courses already confirmed.
7.1 For the purpose of Section 7, the term deposit is equal to 50% of the relevant course fees.
Notice of all cancellations or transfers must be in writing and the following terms apply:
7.2 Postponement/Transfer by a client 6 weeks or more prior to the course start date*: £50 administration fee is chargeable.
7.3 Cancellation by a client 6 weeks or more prior to the course start date: Deposit non-refundable.
7.4 Cancellation or postponement by a client 6 weeks or less prior to course start date: No refund will be paid.
7.5 Delegates who fail to attend for any reason: Full course cost payable
7.6 Delegates who begin but do not complete the course for whatever reason: Full course cost payable
7.7 Substitute delegates are not permitted
7.8 In the event of a client postponing a course and then later cancelling from a subsequent course, the Company shall regard the cancellation period as being the shortest time period between either the initial postponement or subsequent cancellation and the original course start date.
7.9 Delegates have one year from the date of purchase in which to complete their Course. If Delegates have not completed within this timeframe: Full course cost is payable.
7.10 In the case of upgrades from a 1-day Foundation Course, client’s upgrading on to a discounted full course, such as NLP Practitioner and the ACCT Coaching course offered via the Academy of Coaching and Training, the course will have been deemed to have already begun by the sitting of the 1-day Foundation Course (see clause 7.2)
In-house (courses delivered in-house for a client) Courses
7.11 Cancellation 60 days or more prior to the course start date: No charge
7.12 Cancellation 59-14 days prior to course start date: 75% fee payable
7.13 Cancellation 13 days or less prior, to course start date: Full fee payable
Public and In-house Courses
7.14 If for any reasons beyond their control, The Company cancels a course without notice The Company will not be held liable for any costs incurred by the client as a result of such cancellations. Should it become necessary for The Company to postpone all or any part of a course, then the Company will offer an alternative date on which the delegate may complete the course. The Company will not be liable for any costs incurred by the client for such actions.
7.15 The Company reserves the right to change course dates at any time
*Course start date is defined as module 1 of each course
Neurominds Ltd consistently develop their training courses in line with awarding body criteria and evolving best practice and therefore reserves the right to make changes to the advertised course content without prior notice.
All courses that are hosted and accessed within www.neurominds.co.uk websites are subject to these terms and conditions, in addition to those of any third party marketing partner and/or voucher company that may have sold the course subscription on behalf of Neurominds Ltd .
All online course subscriptions are for 12-months (unless stated otherwise) and the Company reserves the right to indefinitely suspend the clients access if it deems they are accessing the course to reproduce, copy or download the course content for resale and/or their personal commercial gain and are in breach of copyright laws. The Company reserves the right to permanently remove the Client’s access to the online course if it is found they are in breach of copyright laws.
Where access to an online course subscription has been sold as an unlimited time period, the Company reserves the right to give 3-months notice before cancelling the Clients subscription after an initial 12-month access period has passed from when they first registered and started accessing the online course.
English law shall apply and English Courts shall settle disputes. These terms and conditions do not affect any statutory rights available to the client
Neurominds Ltd GDPR
Neurominds Ltd (“Nm”,” Neurominds”, “us”, “we” or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
If you do submit personal information by ordering products, services, registering for an event or completing a web form registration, for example, you can be assured that we will use your personal information only to support your continuing relationship with Neurominds.
We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for an event, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys).
The type of personal information we may collect could include, for example, your name and postal address, date of birth, telephone number, email address, and credit/debit card information; lifestyle and other information collected on registration or through surveys.
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Non-personal Identifying Information
We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.
From time to time, if you consented accordingly we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone, Whatsapp, SMS or mail.
How will we use your information?
We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).
We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email and the internet (subject to any preferences expressed by you).
If you have consented to receive details of products and services, events and training you can contact us at any time to have your details removed from lists used by us for any or all of those purposes or from lists maintained by our headhunting division, to update your information or to otherwise tell us how you would like to receive information about our and/or third party products and services – the choice is yours.
To update your marketing preferences please email firstname.lastname@example.org and quote your full name in the body of the email and tell us what you want us to do (i.e. ‘opt-out Email’, ‘opt-out SMS’ etc or if you have previously objected to receiving information by post for example, but would now like to change your mind and receive information then just say, ‘opt-in post’ in the subject header of your email).
When will we disclose your information to others?
Please note that Neurominds Ltd does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the products and services ordered or used by you and you are notified beforehand.
For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a course or other product or service.
Neurominds may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
Social media, blogs, reviews
Any social media posts or comments you send to us (on the NLP Neurominds Facebook pages or associated pages, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services having expressed interest in them, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.
Access to your Information
You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: email@example.com .
Please quote your name and address together with your mobile and/or email address (if relevant). We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Neurominds Ltd recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Neurominds is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard TLS certificates to provide encryption of data in transit, for example, all access to Neurominds’ websites and management portals is covered by HTTPS.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Neurominds cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.